Ticketing FAQ

Before the Festival

You can buy your tickets online, by going to the event of your choice in the programme.

The 5 entries card and Festival Pass can also be purchased online on this page. 

A ticket office will be open before the Festival on March 4th 2026, at the Maison des Arts du Grütli between 12:30 and 19:00.

During the Festival

You can purchase your tickets, 5-entry cards, and Festival Passes online and at our ticket offices located at the Maison des Arts du Grütli or at the Espace Pitoëff (Maison communale de Plainpalais).

No.

Before the Festival, you can buy your tickets, 5-entry cards and Festival Passes on March 4th 2026 at our ticket office in the Maison des Arts du Grütli from 12:30 to 19:00.

During the Festival, you can buy tickets, 5-entry cards and Festival passes at the Festival ticketing booths at the Espace Pitoëff (Maison communale de Plainpalais) and at the Maison des Arts du Grütli.

Look in your spam folder. The confirmation e-mail is probably there. If you have not received anything, please place your order again. There may have been a problem with your payment. You can contact us at billetterie@fifdh.org.

No, it is not possible to be refunded or to change your ticket. 

Yes, at the Festival ticket desk. Information and opening hours

In case of withdrawal, tickets will be available for sale the same day at the Festival ticket offices: at the Maison des Arts du Grütli and at the Espace Pitoëff (Maison communale de Plainpalais).

You can book your tickets at the Festival ticket desk or on our website. Warning:  without a reservation you will not be able to attend the sessions. 

Online reservation : on your Festival Pass / 5-entry card / accreditation there is a ticket number and a code (TicketID). Go to the Festival website, click on the “person” icon in the top right-hand. Write your TicketID. You can now go to the programme page and click on the “book” button beside each session. The reservation is then logged onto your festival Pass / 5-entry card / accreditation. 

The 5-entry card is transferable. The same session can be booked several times.

It is unnecessary to print the summary of your reservations. Go to the entrance of the room with your Festival Pass / 5-entry card / accreditation. The reservation is saved on it.

Yes, without prior reservation you will not be able to attend the screenings. 

You can consult them at the Festival ticket offices or on our website at the pass page (also available via the “person” icon in the top right-hand corner).

Online : on your Festival Pass / 5-entry card / accreditation there is a ticket number and a code (TicketID). Go to the Festival website, click on the the pass page, also available via the “person” icon in the top right-hand corner. Enter your TicketID, after that you consult your reservations. 

You can book your tickets at the Festival ticket desk or on our website. Warning:  without a reservation you will not be able to attend the sessions. 

Online reservation : on your Festival Pass there is a ticket number and a code (TicketID). Go to the Festival website, click on the “person” icon in the top right-hand. Write your TicketID. You can now go to the programme page and click on the “book” button beside each session. The reservation is then logged onto your festival Pass / 5-entry card / accreditation. 

The 5-entry card is transferable. The same session can be booked several times.

It is unnecessary to print the summary of your reservations. Go to the entrance of the room with your Festival Pass. The reservation is saved on it.

This pass is personal and non-transferable.

You can book your tickets at the Festival ticket desk or on our website. Warning:  without a reservation you will not be able to attend the sessions. 

Online reservation : on your Festival Pass there is a ticket number and a code (TicketID). Go to the Festival website, click on the “person” icon in the top right-hand. Write your TicketID. You can now go to the programme page and click on the “book” button beside each session. The reservation is then logged onto your festival Pass / 5-entry card / accreditation. 

It is unnecessary to print the summary of your reservations. Go to the entrance of the room with your Festival Pass. The reservation is saved on it.

This pass is personal and non-transferable.

The 5-entry card is transferable. The same session can be booked multiple times.

No, the passes and accreditations are personal and can only be used by their holder. In the event of fraudulent use, passes and accreditations will be confiscated. 

At the accreditation desk, on the first floor of the Espace Pitoëff (Maison communale de Plainpalais). The desk will open on March 6th 2026. Information and opening hours