The FIFDH is a (non-profit) foundation that organises the Geneva International Film Festival and Forum on Human Rights (hereinafter “FIFDH”, “the Festival” or “the organiser”).
The FIFDH is one of the leading events dedicated to film and human rights. For 20 years, it has been held annually in March in the heart of Geneva, the international capital of human rights, in parallel with the main session of the UN Human Rights Council.
These terms and conditions apply to the exclusion of all others. They are accessible at all times on the FIFDH website, and will prevail, if necessary, over any other version or any other contradictory document.
It is specified that under the terms of these general conditions, the term “ticket” applies to all forms of access (ticket, pass, accreditation and invitation).
Article 1 – Contractual relations
1.1 The present general conditions, which the FIFDH reserves the right to modify at any time, apply, without restriction or reservation, to ticket sales for the Festival in general, to the conditions of access and to any use of the services offered by the FIFDH, in particular through its website, for the secure purchase of tickets online, and the Festival’s on-site ticket office.
1.2 Any person who purchases a ticket for the FIFDH (hereinafter “the spectator” or “the buyer”) confirms that he/she has read and accepted the present general terms and conditions. The confirmation of the order by the spectator constitutes the conclusion of the final contract.
1.3 The spectator accepts the safety regulations and additional regulations for access to the venues or any other place of performance.
1.4 The spectator is aware that if these general conditions are not respected, he/she will be refused access to the rooms without compensation. Additional regulations will be published on the FIFDH website, directly on the entrance tickets or in the different venues of the Festival.
1.5 Ticketack’s (hereinafter, “the supplier”) responsibility towards the buyer is limited exclusively to the role of service provider. The supplier cannot be held responsible for any changes decided by the organiser. The contract for the purchase of a ticket is concluded exclusively between the buyer and the organiser on the basis of these general terms and conditions.
Article 2 – Purchase of a ticket
2.1 Ticket prices – electronic or displayed at the point of sale – are quoted in CHF.
2.2 All orders made through the organiser’s website are payable exclusively via the internet.
2.3 All orders made from the organiser’s in person ticket office are payable in cash (Swiss Francs only) or by credit card.
2.4 In the event of loss, theft of the ticket or cancellation of the event, no refund can be requested, except under the additional conditions of the organiser (see Art. 5). The buyer is solely responsible for his/her ticket.
2.5 The organiser reserves the right to change its prices at any time, but the services invoiced will be based on the rates in force at the time of the order and the buyer will be informed of these before the confirmation and conclusion of the final contract.
Article 3 – Payment by internet
3.1 – Payment methods are limited to the following payments via Proxypay: Visa, Mastercard, PostFinance Card, PostFinance eFinance, Diners Club, JCB, TWINT.
3.2 – The supplier has entrusted its online payment system to a service provider specialising in the secure processing of online payments. This service provider guarantees the full confidentiality of the customer’s banking information, secured by means of the SSL protocol which systematically checks the validity of access rights when the customer pays by bank card and encrypts all exchanges in order to guarantee confidentiality.
Article 4 – Order confirmation
4.1 By ticking the box “I accept the general conditions of sale and the data protection policy” when choosing the method of payment, the buyer accepts the present conditions without reservation. The data recorded by the ticket office are considered as proof of all the transactions made.
4.2 The order is definitively registered when the buyer has accepted the present conditions, validated his/her payment and received a confirmation by e-mail from the organiser. This e-mail does not constitute a ticket. The organiser cannot be held responsible if the e-mail address provided contains errors.
4.3 If the payment centre rejects the payment, the booking and purchase transaction is automatically cancelled.
4.4 All reservations and purchases are final and binding: no cancellation or modification will be possible once payment has been confirmed.
Article 5 – Ticket inspection and protection against fraud
5.1 The presentation of the ticket to the Festival reception staff is mandatory. If the ticket is forgotten, lost or stolen, access to the event will depend on the availability of seats in the hall. It will not be possible to print your reservation on site. Entry to the event is subject to a check of the validity of a ticket via a QR code.
5.2 The organizer guarantees the reservation, upon presentation of the ticket to the reception staff, up to ten minutes before the time of the event. After this time, the spectator will lose the guaranteed reservation. Access to the event will then depend on the availability of seats in the hall.
5.3 The e-ticket can be downloaded to a portable electronic device (mobile phone, tablet, etc.) by the spectator in the case of an online purchase. The ticket must be presented at the entrance to the venue with a powered-up portable electronic device.
5.4 In the case of paper printing, the e-ticket is only valid if it is downloaded and printed on white A4 paper. Good print quality is required. For ecological reasons, we recommend limiting the use of paper printouts.
5.5 The purchaser of a Reduced Fare, Youth Fare, or 20 years old 20 francs ticket must be able to prove his/her status at all times. If this is not the case, the purchaser will be asked to pay an additional amount for the Full Price.
5.6 Any trading of tickets purchased for commercial purposes is prohibited. It may result in the loss of ticket rights and services, claims for damages and the return of profits. Purchasers who violate this clause may be permanently banned from purchasing tickets.
5.7 Copying, reselling, altering or falsifying tickets is prohibited.
5.8 The organiser may stop the sale of tickets at any time without providing a justification.
Article 6 – Cancellation, rescheduling and refund
6.1 Refunds, exchanges and returns of FIFDH tickets are in principle excluded, except in the case of cancellation of an event.
6.2 In the event that the event is cancelled by the organiser, the tickets will be reimbursed by the FIFDH. Any additional costs paid by a third party to travel to the Festival will not be refunded.
6.3 In the event that the FIFDH cannot fulfil all or part of its obligations to a third party due to extraordinary circumstances – i.e. any exceptional event beyond the reasonable control of the organiser, such as war, civil war, strikes, shortages of raw materials, terrorism, unavailability of essential equipment, severe damage or destruction of infrastructure by fire, earthquake, severe storm, hail, storm or hurricane, epidemics, pandemics, endemic crisis, government restrictions and/or bans and failure of public services or public transport, this undertaking will be cancelled and neither party will be entitled to claim compensation.
6.4 In the event of rescheduling of the event, the tickets will remain valid.
2. General information
Article 7 – Sound and image recording
7.1 The recording of sound and/or images during events organised within the framework of the FIFDH is authorised for private purposes only. No commercial use may be made of these recordings, unless explicitly authorised by the organiser.
7.2 The screenings, meetings, events and spaces within the FIFDH are likely to be filmed or photographed by the organiser or authorised media – from the stage, in the hall and in the various venues of the Festival. Any person who enters the FIFDH site in its entirety expressly consents to the free and unconditional use of his/her image and voice for any and all uses that may ensue in current and future media.
Article 8 – Additional information and payment
8.1 As a general rule, we strongly advise the buyer to arrive at least 20 minutes before the start of the event.
8.2 During the event, the spectator undertakes to respect the rules of good conduct, health and safety, set by the organiser. He/she undertakes to follow the instructions of the organiser and its staff (including security personnel, police and firemen). Furthermore, the acquisition of an e-ticket implies adherence to the internal regulations of the event venue, as well as to the Festival’s ethical and inclusion charter.
8.3 The buyer acknowledges that he/she may be escorted from the event without compensation if he/she fails to comply with the provisions of these general conditions. Depending on the circumstances and at the sole discretion of the FIFDH, a definitive ban on entry may be ordered, without compensation. All rights to damages are reserved by the Festival.
8.4 In the context of all the organiser’s activities and in the event of inappropriate behaviour on the part of a spectator, the organiser reserves the right to take whatever action it deems appropriate.
8.5 Any other specific information relating to access to the screenings (mainly in the event of cancellation) may be sent to the buyer by means of the e-mail address provided on the booking form.
3. Schools Platform
The Schools platform offered by the FIFDH is a platform for viewing films on demand, intended exclusively for teachers and students at secondary I and II levels in French-speaking Switzerland. Access to this platform is subject to the following conditions of use, which you must read carefully and accept before using our services.
Article 9 — Authorised use
Access to the teaching platform is strictly reserved for teachers affiliated to an academic institution in French-speaking Switzerland, who have applied for access in accordance with our procedures. Use of the platform is intended exclusively for teaching purposes in the context of secondary I and II education (i.e. in a classroom), and is entirely free of charge. Any access or use of the platform for purposes other than educational is strictly prohibited.
Article 10 — Access to Content and Viewing Conditions
2.1 When a request for access to a film is accepted, you will be allocated a unique access code. This code is strictly personal and confidential. Under no circumstances may it be shared, sold or transferred to third parties which are not affiliated to your academic institution. Viewing of the film is also restricted to students and teachers affiliated to the academic institution that made the request. The teaching kits (teaching sheet, video interviews) are freely available.
2.2 Each access code for viewing a film on the educational platform authorises up to three separate viewings. Once these three viewings have been used up, the access code will no longer be valid for that film.
2.3 The access code allocated will automatically expire two weeks after the date indicated on the access request form. Once expired, the code can no longer be used to view the corresponding film, and a new request must be made.
Article 11 — Distribution rights and legal use
You undertake to comply with all current laws and regulations relating to copyright and intellectual property rights when using the educational platform. These rights have been obtained by the FIFDH from distributors for distribution subject to the conditions set out presently. You may not copy, reproduce, distribute or broadcast the films available on the platform outside the framework authorised by these conditions of use.
Article 12 — Personal data
Article 13 — Liability
The FIFDH declines all responsibility in the event of violation of these conditions of use. You are solely responsible for your use of the platform and the protection of your access code. Any abusive or unauthorised use of the platform will result in the immediate termination of your access.
Article 14 — Modification of the Conditions
The FIFDH reserves the right to modify these conditions of use at any time. Changes will be published on this page, and it is your responsibility to consult them regularly. Your continued use of the platform following the publication of changes constitutes your acceptance of those changes.
If you have any questions or concerns regarding these terms and conditions, please contact us at email@example.com. We thank you for your understanding and compliance with the above rules to ensure proper and lawful use of the Schools platform.
Geneva, 29 November 2023.
The FIFDH Schools team
4. Pro Plateform
The Who’s Who page offered by the FIFDH Impact Days brings together the
professional information of the people attending the Impact Days: directors, activists,
impact producers, NGOs, philanthropists and journalists. The aim of this tool, which
acts as a catalyst for networking, is to develop impact partnerships and
collaborations for advocacy, training and raising awareness initiatives.
Article 15 — Authorised use
Access to the Who’s Who page is open to the public and gives access to the
following information: First name, surname, job title, field and country of activity, and
profession of the individuals present and affiliated with the Impact Days 2024.
However, access to be put in contact with the persons attending and affiliated with
the Impact Days 2024 is strictly reserved for industry accreditation holders, who must
log in to their eventival account in order to send an email to any of these persons.
Article 16 — Access to contacts and conditions
Your eventival login details giving you access to the contact facility are strictly
personal and confidential. Under no circumstances may they be shared with third
parties not affiliated with your professional institution.
Article 17 — Personal data
Who page, you consent to our collection and use of your personal data under this
Article 18 — Liability
The FIFDH declines all responsibility in the event of a violation of these conditions of
use. You are solely responsible for your use of the platform and the protection of your access code. Any abusive or unauthorised use of the platform will result in the immediate termination of your access.
Article 19 — Modification of the Conditions
The FIFDH reserves the right to modify these conditions of use at any time. Changes
will be published on this page, and it is your responsibility to consult them regularly.
Your continued use of the platform following the publication of changes constitutes
your acceptance of those changes.
By using the Who’s Who page, you acknowledge that you have read, understood and
If you have any questions or concerns regarding these terms and conditions, please
contact us at firstname.lastname@example.org. We thank you for your understanding and
compliance with the above rules to ensure proper and lawful use of the Who’s Who
Geneva, February 23, 2024.
The Impact Days team of the FIFDH
Article 15 — Property rights
9.1 The entire content of the FIFDH website is protected by the applicable intellectual property rights (copyright, etc.).
9.2 Any unauthorised reproduction or distribution of all or part of the elements and information on this site is prohibited.
Article 16 — Applicable law
This contract is exclusively subject to Swiss law. The competent jurisdiction will be determined with regard to the domicile of the FIFDH.
This document is dated 08.02.2023