{"id":34298,"date":"2025-02-11T18:24:08","date_gmt":"2025-02-11T17:24:08","guid":{"rendered":"https:\/\/fifdh.org\/?post_type=festival&#038;p=34298"},"modified":"2026-02-12T10:51:35","modified_gmt":"2026-02-12T09:51:35","slug":"faq-ticketing","status":"publish","type":"festival","link":"https:\/\/fifdh.org\/en\/festival\/faq-ticketing\/","title":{"rendered":"Ticketing FAQ"},"content":{"rendered":"\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div>\n  <h2 class=\"block block-heading text-center col-xxl-10 mx-auto layout-header\">The answers to all your questions about the Festival ticketing and your reservations.<\/h2>\n<\/div>\n\n<div class=\"block block-image image-small\">\n<figure>\n  <div class=\"ratio ratio-16x9\">  <img decoding=\"async\" width=\"604\" height=\"905\" src=\"https:\/\/fifdh.org\/wp-content\/uploads\/2023\/11\/0317_FIFDH23_Ambiance_KenzaWadimoff_WEB-4-604x905.jpg\" class=\"img-cover\" alt=\"Ambiance Billetterie 2023\" \/>  <\/div>  <figcaption><p><\/p><\/figcaption><\/figure>\n<\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div>\n  <h2 class=\"block block-heading text-center layout-section\">Buy a ticket<\/h2>\n<\/div>\n\n<div class=\"block block-accordions\">\n  <div class=\"accordion\" id=\"block_698da2a668acd\">\n    <div class=\"acf-innerblocks-container\">\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668ad9\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668ad9\">\n      <div class=\"h2 mb-0 d-flex\">\n                Where can I buy tickets, 5-entry cards and Festival passes?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668ad9\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<h4 class=\"wp-block-heading\">Before the Festival<\/h4>\n\n\n\n<p>You can buy your tickets online, by going to the event of your choice in the <a href=\"https:\/\/fifdh.org\/en\/festival\/\" type=\"link\" id=\"https:\/\/fifdh.org\/en\/festival\/\">programme<\/a>. <br><br>The 5 entries card and Festival Pass can also be purchased online <a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">on this page<\/a>.\u00a0<\/p>\n\n\n\n<p>A ticket office will be open before the Festival on<strong> March 4th 2026,<\/strong> at the <a href=\"https:\/\/www.geneve.ch\/maison-arts-grutli\" target=\"_blank\" rel=\"noreferrer noopener\">Maison des Arts du&nbsp;Gr\u00fctli<\/a> between 12:30 and 19:00. <\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--50)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">During the Festival<\/h4>\n\n\n\n<p>You can purchase your tickets, 5-entry cards, and Festival Passes <a href=\"https:\/\/fifdh.org\/festival\/pass\/\">online<\/a> and at our ticket offices located at the <a href=\"https:\/\/www.geneve.ch\/maison-arts-grutli\" target=\"_blank\" rel=\"noreferrer noopener\">Maison des Arts du&nbsp;Gr\u00fctli<\/a> or at the Espace Pito\u00ebff (<a href=\"https:\/\/share.google\/dg5cJXUZhFC6riwKX\" target=\"_blank\" rel=\"noreferrer noopener\">Maison communale de Plainpalais<\/a>). <\/p>\n\n\n<div class=\"block block-button \">\n  <div class=\"d-flex mx-auto justify-content-center my-3\">\n          <a class=\"btn btn-outline btn-outline-fifdh  my-auto   \" href=\"https:\/\/fifdh.org\/en\/festival\/ticketing\/\" target=\"\">\n        <span>Information and opening times<\/span>\n      <\/a>\n      <\/div>\n<\/div>\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668afa\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668afa\">\n      <div class=\"h2 mb-0 d-flex\">\n                Can I buy or book tickers over the phone?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668afa\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p><strong>No<\/strong>.<\/p>\n\n\n\n<p><strong>Before the Festival<\/strong>, you can buy your tickets, 5-entry cards and Festival Passes on <strong>March 4th 2026 <\/strong> at our ticket office in the <a href=\"https:\/\/www.geneve.ch\/maison-arts-grutli\" target=\"_blank\" rel=\"noreferrer noopener\">Maison des Arts du&nbsp;Gr\u00fctli<\/a> from 12:30 to 19:00. <\/p>\n\n\n\n<p><strong>During the Festival<\/strong>, you can buy tickets, 5-entry cards and Festival passes at the Festival ticketing booths at the Espace Pito\u00ebff (<a href=\"https:\/\/share.google\/dg5cJXUZhFC6riwKX\" target=\"_blank\" rel=\"noreferrer noopener\">Maison communale de Plainpalais<\/a>) and at the <a href=\"https:\/\/www.geneve.ch\/maison-arts-grutli\" target=\"_blank\" rel=\"noreferrer noopener\">Maison des Arts du&nbsp;Gr\u00fctli<\/a>. <\/p>\n\n\n<div class=\"block block-button \">\n  <div class=\"d-flex mx-auto justify-content-center my-3\">\n          <a class=\"btn btn-outline btn-outline-fifdh  my-auto   \" href=\"https:\/\/fifdh.org\/en\/festival\/ticketing\/\" target=\"\">\n        <span>Information and opening times<\/span>\n      <\/a>\n      <\/div>\n<\/div>\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b15\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b15\">\n      <div class=\"h2 mb-0 d-flex\">\n                What if I bought a ticket online and did not receive a confirmation email?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b15\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>Look in your <strong>spam folder<\/strong>. The confirmation e-mail is probably there. If you have not received anything, please place your order again. There may have been a problem with your payment. You can contact us at <a href=\"mailto:billetterie@fifdh.org\">billetterie@fifdh.org<\/a>. <\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b20\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b20\">\n      <div class=\"h2 mb-0 d-flex\">\n                Is it possible to get a refund or change your ticket?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b20\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p><strong>No<\/strong>, it is not possible to be refunded or to change your ticket.&nbsp;<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b2a\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b2a\">\n      <div class=\"h2 mb-0 d-flex\">\n                Can I buy tickets with the Culture check?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b2a\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p><strong>Yes<\/strong>, at the Festival ticket desk.\u00a0<a href=\"https:\/\/fifdh.org\/en\/festival\/ticketing\/\">Information and opening hours<\/a><\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n  <\/div>\n<\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--70)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div>\n  <h2 class=\"block block-heading text-center layout-section\">Book a session<\/h2>\n<\/div>\n\n<div class=\"block block-accordions\">\n  <div class=\"accordion\" id=\"block_698da2a668b41\">\n    <div class=\"acf-innerblocks-container\">\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b4b\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b4b\">\n      <div class=\"h2 mb-0 d-flex\">\n                What happens if the event I want to attend is sold out?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b4b\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>In case of withdrawal, tickets will be available for sale the same day at the Festival ticket offices: at the <a href=\"https:\/\/www.geneve.ch\/maison-arts-grutli\" target=\"_blank\" rel=\"noreferrer noopener\">Maison des Arts du&nbsp;Gr\u00fctli<\/a> and at the Espace Pito\u00ebff (<a href=\"https:\/\/share.google\/dg5cJXUZhFC6riwKX\" target=\"_blank\" rel=\"noreferrer noopener\">Maison communale de Plainpalais<\/a>).<\/p>\n\n\n<div class=\"block block-button \">\n  <div class=\"d-flex mx-auto justify-content-center my-3\">\n          <a class=\"btn btn-outline btn-outline-fifdh  my-auto   \" href=\"https:\/\/fifdh.org\/en\/festival\/ticketing\/\" target=\"\">\n        <span>Information and opening times<\/span>\n      <\/a>\n      <\/div>\n<\/div>\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b64\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b64\">\n      <div class=\"h2 mb-0 d-flex\">\n                How can I book sessions with my Festival pass, 5-entry card or accreditation?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b64\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>You can book your tickets at the Festival ticket desk or on our website.<strong> Warning<\/strong>:&nbsp; without a reservation you will not be able to attend the sessions.&nbsp;<\/p>\n\n\n\n<p><strong>Online reservation<\/strong> : on your Festival Pass \/ 5-entry card \/ accreditation there is a ticket number and a code (<em>TicketID<\/em>). Go to the Festival website, click on the \u201c<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">person<\/a>\u201d icon in the top right-hand. Write your <em>TicketID<\/em>. You can now go to the programme page and click on the &#8220;book&#8221; button beside each session. The reservation is then logged onto your festival Pass \/ 5-entry card \/ accreditation.\u00a0<\/p>\n\n\n\n<p><strong>The 5-entry card is transferable<\/strong>. The same session can be booked several times.<\/p>\n\n\n\n<p><strong>It is unnecessary to print the summary of your reservations<\/strong>. Go to the entrance of the room with your Festival Pass \/ 5-entry card \/ accreditation. The reservation is saved on it.<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b6e\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b6e\">\n      <div class=\"h2 mb-0 d-flex\">\n                Is it mandatory to book a session if I have a Festival Pass, a 5-entry card or an accreditation?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b6e\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p><strong>Yes<\/strong>, without prior reservation you will not be able to attend the screenings.&nbsp;<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b78\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b78\">\n      <div class=\"h2 mb-0 d-flex\">\n                How can I check my bookings?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b78\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>You can consult them at the <a href=\"https:\/\/fifdh.org\/en\/festival\/ticketing\/\">Festival ticket offices<\/a> or on our website at the\u00a0<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">pass page<\/a> (also available via the \u201c<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">person<\/a>\u201d icon in the top right-hand corner).<\/p>\n\n\n\n<p><strong>Online<\/strong> : on your Festival Pass \/ 5-entry card \/ accreditation there is a ticket number and a code (<em>TicketID<\/em>). Go to the Festival website, click on the the\u00a0<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">pass page<\/a>, also available via the \u201c<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">person<\/a>\u201d icon in the top right-hand corner. Enter your <em>TicketID<\/em>, after that you consult your reservations.\u00a0<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b82\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b82\">\n      <div class=\"h2 mb-0 d-flex\">\n                I have an Early Bird Festival Pass. How can I book sessions?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b82\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>You can book your tickets at the Festival ticket desk or on our website.<strong> Warning<\/strong>:&nbsp; without a reservation you will not be able to attend the sessions.&nbsp;<\/p>\n\n\n\n<p><strong>Online reservation<\/strong> : on your Festival Pass there is a ticket number and a code (<em>TicketID<\/em>). Go to the Festival website, click on the \u201c<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">person<\/a>\u201d icon in the top right-hand. Write your <em>TicketID<\/em>. You can now go to the programme page and click on the &#8220;book&#8221; button beside each session. The reservation is then logged onto your festival Pass \/ 5-entry card \/ accreditation.\u00a0<\/p>\n\n\n\n<p><strong>The 5-entry card is transferable<\/strong>. The same session can be booked several times.<\/p>\n\n\n\n<p><strong>It is unnecessary to print the summary of your reservations<\/strong>. Go to the entrance of the room with your Festival Pass. The reservation is saved on it.<\/p>\n\n\n\n<p>This pass is personal and non-transferable.<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668b8d\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668b8d\">\n      <div class=\"h2 mb-0 d-flex\">\n                I received a Festival Pass as a gift. How can I book sessions?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668b8d\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>You can book your tickets at the Festival ticket desk or on our website.<strong> Warning<\/strong>:&nbsp; without a reservation you will not be able to attend the sessions.&nbsp;<\/p>\n\n\n\n<p><strong>Online reservation<\/strong> : on your Festival Pass there is a ticket number and a code (<em>TicketID<\/em>). Go to the Festival website, click on the \u201c<a href=\"https:\/\/fifdh.org\/en\/festival\/pass\/\">person<\/a>\u201d icon in the top right-hand. Write your <em>TicketID<\/em>. You can now go to the programme page and click on the &#8220;book&#8221; button beside each session. The reservation is then logged onto your festival Pass \/ 5-entry card \/ accreditation.\u00a0<\/p>\n\n\n\n<p><strong>It is unnecessary to print the summary of your reservations<\/strong>. Go to the entrance of the room with your Festival Pass. The reservation is saved on it.<\/p>\n\n\n\n<p>This pass is personal and non-transferable.<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n  <\/div>\n<\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--70)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div>\n  <h2 class=\"block block-heading text-center layout-section\">Use my pass<\/h2>\n<\/div>\n\n<div class=\"block block-accordions\">\n  <div class=\"accordion\" id=\"block_698da2a668ba3\">\n    <div class=\"acf-innerblocks-container\">\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668bad\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668bad\">\n      <div class=\"h2 mb-0 d-flex\">\n                Are 5-entry cards, Festival Passes and accreditations transferable?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668bad\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>The&nbsp;<strong>5-entry card is transferable<\/strong>. The same session can be booked multiple times.<\/p>\n\n\n\n<p><strong>No<\/strong>, the passes and accreditations are personal and can only be used by their holder. In the event of fraudulent use, passes and accreditations will be confiscated.&nbsp;<\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"block block-accordion accordion-item\">\n  <div class=\"accordion-header\">\n    <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse-block_698da2a668bb7\" aria-expanded=\"false\" aria-controls=\"collapse-block_698da2a668bb7\">\n      <div class=\"h2 mb-0 d-flex\">\n                Where can I collect my accreditation?      <\/div>\n    <\/button>\n  <\/div>\n  <div id=\"collapse-block_698da2a668bb7\" class=\"accordion-collapse collapse \" data-bs-parent=\"\">\n    <div class=\"accordion-body\">\n      <div class=\"acf-innerblocks-container\">\n\n<p>At the <strong>accreditation desk<\/strong>, on the first floor of the Espace Pito\u00ebff (<a href=\"https:\/\/share.google\/dg5cJXUZhFC6riwKX\" target=\"_blank\" rel=\"noreferrer noopener\">Maison communale de Plainpalais<\/a>). The desk will open on March 6th 2026.&nbsp;<a href=\"https:\/\/fifdh.org\/en\/festival\/accreditations\/\">Information and opening hours<\/a><\/p>\n\n<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n  <\/div>\n<\/div>\n\n\n<div style=\"height:var(--wp--preset--spacing--60)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">To contact the ticket office:<\/h2>\n\n\n\n<p>By phone: +41 (0) 22 809 69 09<br>By email: <a href=\"mailto:billetterie@fifdh.org\" target=\"_blank\" rel=\"noreferrer noopener\">billetterie@fifdh.org<\/a><\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","class_list":["post-34298","festival","type-festival","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fifdh.org\/en\/wp-json\/wp\/v2\/festival\/34298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fifdh.org\/en\/wp-json\/wp\/v2\/festival"}],"about":[{"href":"https:\/\/fifdh.org\/en\/wp-json\/wp\/v2\/types\/festival"}],"wp:attachment":[{"href":"https:\/\/fifdh.org\/en\/wp-json\/wp\/v2\/media?parent=34298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}