General terms and conditions

Article 1 - Contractual relations

The liability of the supplier ("Ticketack") to the buyer is limited exclusively to the role of a service provider. The supplier cannot be held responsible for any modification decided by the organizer.

Article 2 - Validation of the order

When you tick the box "I have read, understood and accept these general conditions, I want to pay now" when choosing the payment method, you declare that you accept these conditions without reservation. The data recorded by the ticket office are authentic and constitute proof of all past transactions.

Article 3 - E-ticket and printing

3.1 - The organiser guarantees the reservation upon presentation to the reception staff of the previously printed ticket, up to five minutes before the time of the session. After this time, the spectator will lose the guarantee of his reservation. Access to the room will then depend on the availability of seats in the room.

3.2 - The presentation of the ticket to the festival reception staff is imperative. In the event that this ticket is forgotten, lost or stolen, access to the room will depend on the availability of seats in the room. It will not be possible to have your reservation printed on site.

3.3 - The e-ticket is only valid on a mobile support that is sufficiently bright or if it is printed on white A4 paper. The entry to the event is subject to verification of the validity of your e-ticket via the two printed barcodes. 

3.4 - Good printing quality is required. Partially printed, soiled, damaged or illegible e-tickets will not be accepted and will be considered invalid. In case of an incident or poor print quality, you must print your PDF file again. To check the quality of the printing, make sure that the information written on the e-ticket, as well as the barcode, is clearly legible.

Article 4 - Additional information and regulations

4.1 - As a general rule, we strongly advise you to arrive no later than 20 minutes before the start of the event.

4.2 - Au sein de l’événement, les spectateurs/clients s’engagent à respecter les règles de bonne conduite et de sécurité fixées par l’organisateur. D’autre part, l’acquisition d’un e-ticket implique l’adhésion au règlement intérieur du lieu de l’événement.

4.3 - Any other specific information relating to access to the screening rooms (mainly in the event of cancellation) may be sent to the reservation taker by using the e-mail address provided in the reservation form.

Article 5 - Liability

5.1 - In the event that the event is cancelled by the organizer, tickets will be refunded by the Film Festival and International Forum on Human Rights. Any additional costs paid by a third party to travel to the Film Festival and International Forum on Human Rights will not be reimbursed.

5.2 - In the event that the International Film Festival and Forum on Human Rights cannot, due to extraordinary circumstances, fulfil all or part of its obligations towards a third party, this commitment will be cancelled and neither party may invoke a right of compensation.

Article 6 - Right of ownership

Any unauthorized reproduction or distribution of all or part of the elements and information on this site is prohibited. 

The French version of the General Terms and Conditions of the Film Festival and International Forum on Human Rights is authoritative.


 - Thank you for your understanding -