FAQ

The answers to all your questions about the Festival ticketing and your reservations.

 

Where can I buy tickets, 5-entry cards and Festival passes?

Before the Festival:

From the 14 February, it is possible to buy tickets online, on the Festival website, by selecting the event of your choice in the programme section. 5-entry cards and Festival passes can be bought online on this page. From March 4, you will also be able to buy your tickets, 5-entry cards and Festival passes at our ticketing booth Grütli, Monday to Thursday between noon and 2 pm.

During the Festival:

You can buy tickets, 5-entry cards and Festival passes online as well as at our ticketing booths at the Espace Pitoëff and Grütli. You can find the ticket office opening hours here.

 

I prefer not to buy my tickets online. What to do?

Before the Festival, you have the possibility to buy tickets, 5-entry cards and Festival passes from March 4 at the Grütli ticketing booth, Monday to Thursday between noon and 2 pm.

During the Festival, you can buy tickets, 5-entry cards and Festival passes at the Festival ticketing booths at the Espace Pitoëff and Maison des Arts du Grütli.

 

What if my internet browser doesn't work when I try to get tickets on the website?

Try to start over with the Google Chrome web browser.

 

Can I buy or book tickets over the phone?

No, bookings over the phone are not possible.

Before the Festival, you have the possibility to buy tickets from March 4 at the Maison des Arts du Grütli, Monday to Thursday between noon and 2 pm.

During the Festival, it is possible to buy tickets and passes at the Festival ticketing booths at the Espace Pitoëff and at the Maison des Arts du Grütli. Find out the opening hours here.

 

What happens if the event I want to attend is sold out?

In case of withdrawal, tickets will be available for sale the day of the event at the Festival ticket offices at the Espace Pitoëff and Grütli.

 

What if I bought a ticket online and did not receive a confirmation email?

Check your spam box, the email is probably there.

 

Is it mandatory to book a session if I have a Festival pass or a 5-entry card?

Yes, without prior reservation you will not be able to attend the screenings.

 

How can I book sessions with my Festival pass, 5-entry card or accreditation?

You can book your tickets at the Festival ticketing booths, at the booking terminals located in the Festival's venues or on our website.
Attention: without reservation you will not be able to attend the screenings and debates.

On the website: you will find on your Festival pass / 5-entry card / accreditation a ticket number and a code. Go to the Festival website, on the programme page. Click on the shopping cart at the top right of the page and enter your ticket number and code. You can now go to the programme page and click on the "book" button next to each session. The reservation is then recorded on your Festival pass / 5-entry card / accreditation.

The 5-entry card allows you to book several places for the same session.

It is not necessary to print the summary of your reservations. Go to the entrance of the room with your Festival pass / 5-entry card / accreditation card: the reservation is recorded on it.

 

How can I check my bookings?

You can consult them at the Festival ticketing booths, at the booking terminals located in the Festival's venues or on our website.

On the website: you will find on your Festival pass / 5-entry card / accreditation a ticket number and a code. Go to the Festival website, on the programme page. Click on the shopping cart at the top right of the page and enter your ticket number and code. You can now consult your reservations.

 

Are Festival passes and accreditations transferable?

No, the passes and accreditations are personal and can only be used by their holder. In the event of fraudulent use, passes and accreditations will be confiscated.

 

Where can I get my accreditation back?

At the accreditation desk, on the first floor of the Espace Pitoëff. The desk will open on March 8. The schedules are available here.

 

Is it possible to get a refund or change my ticket?

No, it is not possible to be refunded or to change your ticket.

 

Can I buy tickets with the Culture check?

Yes, at the Festival ticketing booths.

 

Further reading

Accreditations