Online Festival: user guide

The films in the official selection of the FIFDH can be discovered online and on demand from 5 to 14 March 2021. Here are the answers to all the questions you may have about video on demand.

To watch one or more films of the FIFDH festival, you must purchase either a pass, giving access to all the movies, or a ticket for a single screening.

It is necessary to create an account. You will be asked for your email address and a password of your choice. No other data will be collected.

There are two types of access to the platform:

  • a ticket for a single screening
  • an unlimited pass

Select the movie you want to watch and click on the Play icon, then on Location CHF6.00 > Enter your email address > Continuer. Fill in your Name, Password and Confirmer le mot de passe > Créer un compte.

A new page will open, fill in your credit card information: card number, month and year of expiry and the CVC (on the back of your card) > Location. You can pay by Visa, Mastercard and American Express.

You will receive a purchase confirmation email. Remember to check your spam (junk mail) if you haven’t received it in your mailbox.

You will find your film in Connecté en tant que..., on the home page at the top right > Ma bibliothèque.

Tickets are neither refunded nor exchanged.

From anywhere in Switzerland, as long as you have a good Internet connection that meets the viewing requirements.

From now on. Browse through the programme, choose the film of your choice, then click on the Play icon. PLEASE NOTE: As in a real cinema, films are restricted to a limited number of seats!

Simply click on "Mot de passe oublié ?" on the "Se connecter" page, enter the email address you used when you created your account and a link to reset your password will be sent to that same address. If you do not receive anything in your mailbox, check your spam (junk mail).

The languages in which the movies are made vary. However, all our films are subtitled in French and English, except "Pandemic", "Marchands de sommeil, les nouveaux profiteurs de la précarité", and "Taiwan, a Democracy in the Shadow of China" which are only available in French.

To activate the subtitles, click on the CC subtitle icon represented by a white rectangle at the bottom right of the video player window and select the language of your choice. The subtitles will automatically appear on the screen.

Yes, for legal reasons, movies are only available in Switzerland. Access from abroad is geoblocked via IP addresses.

All films* are available on the platform during all the festival period, from March 05 at 00:01 am to March 14, 2021 at 11:59 pm, at all times and within the limit of available seats.

* "Marchands de sommeil" will be available from March 10, 2021 at 8:00 pm and until March 14, 2021 at 11:59 pm, within the limit of available places. *Veins of the World" will be available until March 8, 2021 at 11:59 p.m., subject to availability.

WARNING! The rented film will be available for 48 hours from the moment you press the "play" button and at most until the platform closes, i.e. March 14, 2021 at 11:59 pm.

 

 

Equipment to watch the films

We use adaptive bitrate streaming, which means that the quality of the stream will automatically adjust to the speed of your Internet connection. For streaming in high definition (HD), we recommend an Internet connection via VDSL, ethernet cable or fiber optics as we cannot guarantee a satisfactory streaming quality on ADSL.

We recommend the following operating systems and browser versions for viewing the films:

  • Microsoft Windows: o Windows 7 o Windows 8.1 o Windows 10
  • Browsers on Windows (latest recommended version): o Google Chrome o Firefox o Microsoft Edge o Internet Explorer o Opera
  • Apple/Mac: o OSX 10.12 (Sierra) or later
  • Browsers under Apple/Mac (last recommended version): o Google Chrome o Firefox o Safari o Opera
  • iPhone/iPad (with Safari): o iOS 11.2 or newer
  • Android-Device (with Chrome): o Android 6.0 or newer

Linux and Ubuntu operating systems do not allow you to watch movies.

From 3 different devices.

We advise you to empty your cache.

Safari: in the top bar, click on Develop > Empty caches (shortcut: alt + cmd + E). If the Develop tab is not in the top bar, click the Safari tab > Preferences > Advanced > check the Show Develop menu in menu bar.

Chrome: In the top bar, click Chrome > Clear Browsing Data (shortcut: shift + cmd + delete). In the Advanced tab > check Chached images and files > Clear Data.

Firefox: click on the 3 horizontal lines (top right) > Preferences (shortcut: cmd,) > Privacy and Security > Cookie and site data > Clear data... > check the box Cached web content > Clear.

If your Internet connection is bad or insufficient, you may experience playback problems. Try lowering the quality of your video.

No. The FIFDH films can only be watched during the festival period on our platform. Unauthorized copying of online media may be punishable by law.

The ticket office will be happy to answer your questions on 022 809 69 09 or by email at welcome@fifdh.org, from 5 to 14 March 2021 from 9am to 10pm. Outside the festival period, you can reach us during the day.